At Sportzgearhub, we are committed to providing our customers with high-quality sports accessories. We understand that sometimes the need to return or seek a refund may arise. This policy outlines our guidelines and procedures for returns and refunds. By making a purchase on our website, you agree to adhere to the terms of this policy.

Returns

1. Eligibility for Returns: You may initiate a return within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Return Process: To initiate a return, please contact our customer support team at [contact@sportzgearhub.com]. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process and provide you with a return authorization, if applicable.
3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

Refunds

1. Refund Eligibility: Once we receive the returned item and inspect its condition, we will determine if it meets the eligibility criteria for a refund. Refunds will only be issued for items that are in their original condition and packaging.
2. Refund Process: Upon approval of your refund, we will initiate the refund to your original method of payment. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider’s policies.
3. Partial Refunds: In some cases, a partial refund may be issued if the returned item is not in its original condition, has missing parts, or shows signs of use. The amount of the partial refund will be determined based on the item’s condition.

Exchanges

We do not offer direct exchanges for products. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.

Non-Returnable Items

• Certain items are non-returnable, including but not limited to:
• Items that have been personalized or customized
• Used items or items not in their original condition
• Items purchased during clearance or sale events

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will guide you through the process of returning the item and arranging for a replacement or refund.

Contact Us

If you have any questions or concerns about our return and refund policy, please feel free to contact our customer support team at (contact@sportzgearhub.com).

Please note that this policy is subject to change without prior notice. It is recommended to review the policy each time you make a purchase on our website.