Commercial disclosure

Seller

Colosita Services Limited

Locations

Registered location:

Flat C,15F Century, Industrial Centre,33-35 AU,

Pui Wan Street,Fo Tan,Hong kong

Website URL

sportzgearhub.com

Telephone number

+ 852 8403 5463

Support

Email: contact@sportzgearhub.com

Business hours: 10:00 to 18:00  excluding Saturdays, Sundays, year-end and New Year’s holidays)

Representative

Mr. Saju Sadasivan Nair

Selling prices of goods

The price of each product is indicated in the page showing its details.

Indicated prices include tax.

Payments that need to be made in addition to the payment for purchased goods

• Bank transfer fee
• Shipping fee:
• Airmail: ¥2,796 (including tax)
• Registered: ¥2,073 (including tax)

Payment Method

Advance payment by credit card, bank transfer, or convenience store payment

* Bank transfer account information will be sent to you by email after you place your order.

Payment deadline

Within 7 days of order

When to pay

• Credit card: The payment date differs according to the settlement date of your credit card company and the contents of your contract with the company. Please check with the company.

When the goods are delivered

As this is an international delivery, it usually takes 10 to 14 days for delivery.

*There are some circumstances that are uncontrollable and impossible to manage at a moment. These could be natural calamities such as earthquakes, volcanic eruptions, floods, OR political chaos such as civil wars, riots, curfews, etc. We need to make a halt and wait for the situation to diminish which is least likely, so we would most probably refund your money in full.

Return/ Replacement

Replacement

We accept the product returns if the following cases appear to be true and are proven to be right:

Returns

• Eligibility for Returns:You may initiate a return within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Return Process:To initiate a return, please contact our customer support team at [contact@sportzgearhub.com]. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process and provide you with a return authorization, if applicable.
• Return Shipping:Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

Refunds

• Refund Eligibility:Once we receive the returned item and inspect its condition, we will determine if it meets the eligibility criteria for a refund. Refunds will only be issued for items that are in their original condition and packaging.
• Refund Process:Upon approval of your refund, we will initiate the refund to your original method of payment. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider’s policies.
• Partial Refunds:In some cases, a partial refund may be issued if the returned item is not in its original condition, has missing parts, or shows signs of use. The amount of the partial refund will be determined based on the item’s condition.

Exchanges

We do not offer direct exchanges for products. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.

Non-Returnable Items

• Certain items are non-returnable, including but not limited to:
• Items that have been personalized or customized
• Used items or items not in their original condition
• Items purchased during clearance or sale events

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will guide you through the process of returning the item and arranging for a replacement or refund.

Notes

Please use the product at your own risk and discretion.

Email addresses from which email advertisements for mail order sales are sent

contact@sportzgearhub.com